Shipping Policy

Order Processing

• Orders are typically processed within 3-5 business days.
• Processing times may vary during peak seasons or holidays.

Shipping Origins

• Most items are shipped directly from Mainland China.

Delivery Times

• Delivery times may vary based on your location and the shipping method selected.
• Estimated delivery is 2-6 weeks, but delays are possible due to customs, weather, or other unforeseen circumstances.

Tracking

• Tracking information will be provided when available.

Customs and Duties

• Customers are responsible for any customs duties or taxes.

Contact Us
For questions about shipping, contact us at support@eqtrend.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at eqshop@eqtrend.com. Please note that returns will need to be sent to the following address: 4755 Van Horne Avenue, Montreal, Quebec H9R 3C4

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return rules summary

• Returns accepted for 30 days
• Customer provides return shipping
• No restocking fee
• No final sale items

 
You can always contact us for any return question at eqshop@eqtrend.com.

For more information, please review our Return/Refund Policy.