Shipping policy

Shipping Policy

Processing time

We process orders within 1–3 business days (Monday to Friday, excluding holidays). Processing can take a little longer during peak seasons such as Black Friday and the December holidays. You'll get an email with your tracking number as soon as your order ships.

Where your order ships from

Your order ships directly from our supplier's warehouse, which for most items is overseas (mainly China). Items in one order may arrive in separate packages.

Delivery time

Once your order ships, delivery usually takes 7–14 days, and can take up to 2 weeks. Times can vary by destination and may be longer during peak seasons or because of customs checks, weather or carrier delays.

Tracking

We email your tracking number when your order ships. Tracking can take a few days to show the first scan, and it may pause for several days while your parcel crosses borders. That's normal, and your parcel is still moving.

If your order hasn't arrived

• If your order hasn't arrived 14 days after it shipped, email us at eqshop@eqtrend.com with your order number and we'll check with the carrier.
• If your order still hasn't arrived 30 days after it shipped, or tracking shows it as lost or returned to sender, we'll send a replacement or a full refund to your original payment method, your choice. See our Refund & Returns Policy for details.
• Please make sure your shipping address is correct at checkout. Orders delivered to an incorrect address entered at checkout are handled case by case.

Cancellations

You can cancel your order for a full refund any time before it ships. Email eqshop@eqtrend.com with your order number. Once your order has shipped it can't be cancelled, but you can still use our Refund & Returns Policy after it arrives.

Customs, duties and taxes

Orders shipped across borders may be subject to import duties, taxes or customs fees set by the destination country. Unless they are collected at checkout, these charges are the customer's responsibility. Customs checks can also add time to delivery.

Contact us

Questions about shipping? Email eqshop@eqtrend.com or reply to your order confirmation or shipping email.

EQ Trend Shop

125 Oakridge Ave, Pointe-Claire, QC H9R 3C4

eqshop@eqtrend.com

This is our business address. Please don't send returns here. See our Refund & Returns Policy for the return process.